London Blood Tests Terms & Conditions

SERVICE

QUALITY, REGULATION, AND CONFIDENTIALITY

Blood Test London works with a certified Quality Management System to control key business and supporting activities.

All Blood Test London medical personnel are enrolled, registered, and regulated by the relevant Professional Councils.

Medical Doctors working as consultants with Blood Test London, practice as governed by their registration. Blood Test London cannot be held liable for the actions or advice of consulting practitioners.

Blood Test London applies a strict confidentiality policy about clients’ personal information, in addition, it adheres to guidelines of the General Data Protection Regulation (GDPR) (formerly, Data Protection Act, 1998).

Blood Test London wishes to resolve any issue easily and promptly, often at the time the problem arises. If we cannot resolve an issue immediately, then the client may choose to raise a complaint, as per our complaints process. We aim to make a full response within 28 days after a full investigation. The complaint will be processed professionally and will not affect the services you may receive in the future.

Unless written authorization is provided by the client, Blood Test London will not release any information to third parties, regardless of the person or company making payment for the services. Clients who request for information to be sent or shared are waiving their data protection rights. Blood Test London reserves the right to ask for such requests in writing from the client with clear details of the data shared and relevant contact information. Blood Test London cannot be held liable for not sharing client data with any third party, in the absence of the client’s clear consent; regardless of repercussion.

You accept that Blood Test London uses a secure and confidential online portal to release electronic results. Only in exceptional circumstances will Blood Test London email results to private email addresses. Blood Test London has no liability for the confidentiality of personal or medical data transmitted electronically.

You acknowledge that you will receive a hard copy of your results in the post. It is your responsibility to ensure that Blood Test London has the correct information pertaining to the postal address.

SAMPLES AND TEST RESULTS

You acknowledge that certain tests may have special sample requirements. Blood Test London will provide you with clear instructions and you must follow these instructions to ensure reliable test results.

Please ensure that you arrive for appointments in good time. If you do not attend pre-booked appointments, or you are late or cancel without reasonable notice you may be liable for cancellation charges and/or further costs to rebook your appointment (see Booking Policy).

Home phlebotomy visits, once confirmed to you, cannot be canceled without incurring a charge. They may be rearranged with sufficient notice – at least 48 hours before a visit is due to commence. Please ensure you are at home at the agreed time, or you will be liable for cancellation charges and/or further costs to rebook your visit.

ACCOUNT INFORMATION AND REFUNDS

If your details (address, telephone number, email address) change during the provision of the service, it is your responsibility to advise us. You can contact the clinic front desk at 020 706 22385.

You accept and acknowledge that a deposit fee of £35 will apply to all test appointments, if you fail to attend or fail to notify of cancellation at least 24 hours in advance of the scheduled appointment you are not entitled to a refund (See Booking Policy). For all services requiring blood draw, an additional £15 will be added.

Appointments, if not attended, can be canceled with a refund issued. We would request as a courtesy that customers contact us 24hrs ahead of the original appointment date/ time regarding any rescheduling requests.

All bookings are subject to payment and availability. Blood Test London reserves the right to refuse bookings and individual requests, with managerial discretion applicable throughout service.

Blood Test London accepts payment by BACS, credit or debit card, by phone, or in person. In extenuating circumstances, cash or cheque may be accepted, subject to the authorization of Blood Test London Management.

Bookings are not secured without payment; services (including reporting results) may not be scheduled or delivered without payment.

Direct Debit is not an applicable or attainable payment for initial consultations, GP consultations, tailored or corporate payments, or health definitions.

OUR LIABILITY

Nothing in these terms or conditions excludes or limits the liability of Blood Test London as follows: – 1) for death or personal injury caused by our negligence, or 2) under section 2 of the Consumer Protection Act 1987, or 3) for fraud or fraudulent misrepresentation, or 4) by the conditions implied under section 12 of the Sale of Goods Act 1979 or 5) by the conditions implied under section 2 of the Supply of Goods and Services Act 1982. Blood Test London shall not be liable to you for any loss of profit, loss of business, loss of opportunity, loss of goodwill, or any claims for indirect compensation whatsoever, which may arise out of, or in connection with, the use of the goods or services provided. Where you are being provided with these goods and services as a consumer, our total liability in contract, tort, misrepresentation, or otherwise; arising in connection with the performance of these conditions, shall be limited to losses which are a foreseeable consequence of the failure to comply with these terms and conditions only. Different limitations may apply where you have ordered testing kits for resale to third parties or are otherwise operating as a business, and these terms are without prejudice to any separate terms that apply in that context, which would have been communicated to you at the point of sale.

Any time frames alluded to above are approximate only and subject to change. Time is not of the essence in this contract and Blood Test London does not accept any responsibility or liability for losses arising as a result of any delay if the test result is not provided to you within your required timescale as may be set by you or any third party. Without prejudice to the generality of the foregoing, this limitation is to include claims for losses where you have been unable to travel or work.

Blood Test London will not be held liable for any losses arising as a result of your failure to adhere to your obligations or follow instructions as set out in this contract.

GOVERNING LAW AND JURISDICTION

These terms and conditions (and any disputes, controversy, claim, or proceedings of whatever nature arising out of them or out of or in connection with the use of this site) shall be subject to and governed by Northern Ireland law. The parties hereby irrevocably submit any such disputes to the exclusive jurisdiction of the English courts.

OTHER LIMITATIONS AND RESTRICTIONS ON THE USE OF SERVICES

We do not guarantee the availability of any particular Scientific Consultant and/or Medical Practitioner at any particular time. We will do what we can to arrange a consultation as soon as possible, but do not guarantee to offer consultations within a particular time. Consultations generally are limited to 20-minute durations.

Medical Practitioners may hold different clinical opinions on the same medical condition or symptoms and provided these opinions are reasonably held, the fact that two or more Practitioners give different opinions in the course of service provision does not necessarily indicate that our services are defective. Blood Test London is not liable for information provided by Medical practitioners.

We do not tolerate abuse or offensive behavior towards Staff.

INDEMNITY

Whether employed or otherwise and shall indemnify and hold harmless Blood Test London and the members of its group and their respective directors, officers, employees, and agents, in respect of all liabilities, costs, claims, loss, damage, demands, action and expenses (to include any settlements or ex-gratia payments and reasonable legal and expert costs and expenses) arising directly or indirectly from any breach of this paragraph.